1. Introduction
Thank you for shopping at FiveM Store. We are committed to providing high-quality FiveM & RedM scripts, mods, and resources and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.
2. Digital Products
All products sold on FiveM Store are open-source digital items delivered electronically.
Upon successful payment, you will receive:
- A direct download link to the open-source script or resource file(s).
Because these products are delivered instantly and are fully accessible upon payment, by completing your purchase, you acknowledge that you waive your right to a cooling-off period, except where mandated by local laws.
3. Refund Eligibility
Due to the nature of digital products, we maintain a strict no-refund policy except under the following circumstances:
- Defective Products: If the product is defective or not functioning as described, you may be eligible for a refund or exchange.
- Non-Delivery: If you do not receive your download link due to technical issues on our end.
- Duplicate Purchase: If you accidentally purchase the same product more than once.
Note: Depending on your jurisdiction, additional consumer rights may apply, particularly for purchases made in the European Union or other regions with stringent consumer protection laws.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: You no longer want the script or resource after receiving/downloading files.
- Compatibility Issues: The product is incompatible with your specific server, system, or FiveM setup.
- Lack of Technical Knowledge: You are unable to use the script or resource due to lack of understanding or technical skill.
- Violation of Terms: You have violated our Terms and Conditions or engaged in fraudulent activities.
- Unauthorized Sharing: Sharing or reselling our scripts, or files is prohibited and voids any refund eligibility.
5. Requesting a Refund
To request a refund under the eligible circumstances, please follow these steps:
- Contact Support: Use our Contact Form or our Online Support within 72 hours of your purchase.
- Provide Information: Include your order number, purchase date, and a detailed description of the issue.
- Await Response: Our support team will review your request and may ask for additional information or troubleshooting steps.
- Resolution: We will inform you of our decision within 5 business days. If approved, refunds will be processed to your original payment method.
6. Exchanges and Replacements
In cases where the product is defective or not functioning as described, we may offer an exchange or replacement instead of a refund. Our support team will assist you in troubleshooting the issue or providing an alternative solution.
7. Scope of Support
We offer full and complete support for all aspects of installing, configuring, and using our FiveM resources. Our dedicated support team will work with you to resolve any technical issues, provide in-depth troubleshooting, and offer guidance to ensure your product functions as intended.
8. Chargebacks and Disputes
Initiating a chargeback or dispute without contacting us first is considered a violation of this Refund Policy. We reserve the right to suspend your account and revoke access to our services if a chargeback is initiated without prior communication.
9. Customer Responsibilities
As a customer, you are responsible for the following:
- Review Product Details: Before purchasing, ensure that the product meets your requirements and is compatible with your FiveM server or environment.
- Seek Assistance: If you encounter issues, please contact our support team for help before requesting a refund.
10. Subscription Plans
If you purchase a subscription-based product or service from FiveM Store, the following terms apply:
- Auto-Renewal (Opt-In): By default, auto-renew is not enabled for your subscription. You may enable auto-renew manually; if you do so, your subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date.
- Billing Cycle: Once enabled, your subscription is billed on a recurring basis per the cycle indicated during checkout (e.g., monthly, quarterly, yearly).
- Cancellation: You may cancel your subscription at any time through your account settings or by contacting our support. However, any unused portion of the subscription period is generally non-refundable.
- Refunds for Subscriptions: Refund requests for subscriptions are assessed similarly to our digital product policy. No refunds are provided for partial use of a billing cycle unless otherwise stated by local law.
11. International Sales & Local Laws
We sell our products and services worldwide. While we strive to maintain a uniform policy, some regions (e.g., European Union) grant specific rights regarding digital goods and refunds. If local consumer protection laws in your jurisdiction impose additional or different rights or obligations, those laws will take precedence over this policy where applicable.
12. Modifications to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
13. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us:
- Contact Form: http://bestfivemstore.com/contact
- Online Support: http://bestfivemstore.com/customer-help
By making a purchase on FiveM Store, you acknowledge that you have read, understood, and agreed to this Refund Policy.